About the Job
Head of Control Tower
- Business Area
- Support Functions
- Operational Planning and Strategy
- AL10 Hatfield
- Hours Per Week
- Employment Type
- Contract Type
- Full Time
- Salary (£)
- Pay Period
Head of Control Tower
Competitive Salary Package + Car Allowance, Private Medical Insurance, Excellent Company Pension Scheme and Very.co.uk discounts.
Yodel delivers 155 million parcels a year, generating revenues in excess of £400m. We’re a big business with ambitious plans to transform and become even bigger. Due to continued expansion we are recruiting for a Head of Control Tower who will play an integral part in the Operational Planning function, providing an essential visibility and communication tool for our Client Base, Commercial Teams and Operations functions. The Operations Function is the Beating Heart, and the Control Tower is the Head which controls the function.
What you’ll be responsible for:
Leadership of the Network Planning Team at Yodel
Creating an environment of Continuous Improvement, restlessly searching for Service and Cost improvement opportunities
Support on boarding of Clients through early weeks and/or improve SLA performance.
Service Monitoring and Prediction using the best MI available
Reporting and producing daily dashboards for client forecast vs actual and service levels.
Client Collection activity - cancellations/extra trailer requests monitoring, cancellation surcharges, sell where there is capacity
Investigation of and Recommendations made as to the Optimum Planning Software to support the Yodel Operating Model
Establishing strong relationships with the Operational Leads with Clean Handshakes on handover of the Plans for Execution
Contribution to Leadership & Team Meetings
What you’ll need to show us:
At least 3 year’s Postgraduate commercial business experience ideally in logistics, distribution or retail
Strong communication skills and the ability to influence at all levels
Resilience with the ability to lead and inspire others
Strong stakeholder management skills with the ability to influence and negotiate at all levels
Formal process management, programme management skills
Excellent I.T skills, experience in working with all Microsoft Applications
Excellent verbal, written and presentational communication skills
Full UK Driving Licence
If you are ambitious, open minded, thrive on challenges and enjoy working together as part of a team, we want you to be part of the Yodel story!