About the Job
Client Operational Support Coordinator
- Business Area
- Support Functions
- Customer Experience
- Hours Per Week
- Employment Type
- Contract Type
- Full Time
- Salary (£)
- Pay Period
Customer Operational Support
(10 month FTC)
40 Hours Per week
LeedsCompetitive Salary + Excellent Benefits.
Yodel delivers 155 million parcels a year, generating revenues in excess of £400m. We’re a big business with ambitious plans to transform and become even bigger. We have an exciting opportunity for a talented customer support specialist to join our expanding customer experience team in Leeds. As the Customer Operational Support Specialist you will act as the key contact between Yodel’s client Arcadia and the Yodel Operation.
What you’ll be responsible for:
Dealing with any on-site escalations from Arcadia and customer experience teams
Acting as an enhanced level of support on a day to day basis between Arcadia and Yodel
Ensuring that all delivery and collection targets are met on a consistent basis.
Production of daily contact reports and distribution to all relevant stakeholders
Identification of any potential client issues and continuous improvement
What you’ll need to show us:
Previous Experience within a customer centric role.
Excellent communication skills, both written and verbal
Strong analytic and problem solving skills
Advanced Microsoft office skills particularly Excel to deal with various reports, both creation and interpretation
The ability to work under pressure and challenge the status quo
You hold the customer at the heart of everything you do.
If you are ambitious, open minded, thrive on challenges and enjoy working together as part of a team, we want you to be part of the Yodel story!
Client Operational Support (Customer Experience).docxClient Operational Support (Customer Experience).docx